Discounts & Promo
Discounts
We will offer discounts for order of 20 pieces and above. Please contact us for details.
Promo
Buy 2 pieces and pay only Rp 350.000*
Buy 5 pieces & get 1 twilly FREE*
*Our promo is not fixed & Bonne Reine has the right to terminate at any given time.
Shipping
Domestic Shipping
Delivery charges are to be paid by Customer.
Late delivery and damaged goods caused by the Courier Service are NOT our responsibility.
We ship our products via TIKI/JNE & if requested by GOJEK.
You can check the shipping rates via JNE website at www.jne.co.id
International Shipping
Currently we only ship to Singapore & Hong Kong. We ONLY accept bank transfers for Singapore & Hong Kong.
For shipping fee please check EMS POS INDONESIA
For more enquiries please contact us
Customs Duties & Other Fees
We will not be held responsible for any custom duties / other fees charged for international deliveries.
FAQ
Payments &Returns
Payment
Full payment are required to be transferred in 1x24 hours in order for us to process your purchases.
All our products are carefully handmade, therefore when we are Out of Stock, Pre Order items require at least 2 weeks processing time.
Full or 50% Down Payment are required for every Pre Order items.
Damaged or Incorrect Items
All items have been checked thoroughly by our staffs, therefore there will be No Refunds & No Exchanges.
Due to the fragile nature of Silk, please handle with extra care.
Avoid friction with sharp objects or other rough textured materials.
Never spray silk with Perfume/ Deodorant.
Never bleach silk.
Never expose silk to direct sunlight for long periods of time.
Use baby detergent or gentle soap to remove stains.
Do not forget to use the SILK setting of the LOWEST setting while ironing.
Never wring dry.
Dry FLAT for easy ironing and to avoid permanent crease.
Silk Care Instructions
Custom Order
We can do custom order for longer twilly (100 cm) and custom design for a minimum order. Please contact us for more details.